Yusran Adhitya Kurniawan’s Blog

New Technology Helps Cumbrian Hospital Patients Rate Care Rrom Their Beds

by on May.16, 2010, under Information Technology

technology1Cleanliness, food and ward environment are all now able to be rated by patients using new hand-held, touch-screen monitors.

Bosses at North Cumbria University Hospitals NHS Trust which runs the Cumberland Infirmary in Carlisle and West Cumberland Hospital in Whitehaven say this will enable patients to give their “real time” views and say any issues raised can be dealt with immediately.

Once the views are collected, a new web-based programme will then be used to monitor how patients think the hospital is performing.

The scheme, which replaces a system of sending questionnaires to people once they have been discharged, has been developed by Sandy Brown, director of nursing, quality and governance and Mark Irving, cancer nurse specialist. It will cost £8,000 per year, using eight touch screen pads which will be given out to patients during their stay.

It has been piloted for the past 12 months at the two hospitals and could now be rolled out to other hospitals across the country.

The gadget asks patients their opinions on staff attitudes and whether or not they have observed them washing and cleaning hands. It also asks if pain is being managed effectively and if privacy and dignity is being respected.

Mr Irving, said that this method of patient feedback allows staff to act immediately to a negative result.

He said: “The results are fed back to managers immediately so we can see them and act on them if needed.

“The system has shown very positive results for patient satisfaction.”

Sandy Brown said that the trust is one of the first to use this type of system.

“Patients are asked to give feedback on their care while they are still in hospital, rather than once they are home. This gives a much better picture of their opinions,” he said.

“It is hoped that this system will help the trust to improve.”

Patient John Sewell, 47, from Morton Park, Carlisle, is being treated for a liver condition at the Cumberland Infirmary.

He said: “I think the new system is a great idea and really easy to operate. It is very convenient for patients to get their views across.”

The initiative is being launched today – International Nurses’ Day.

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